Privacy Policy/Terms of Use


Introduction:
Concordia Bookstore is committed to protecting your privacy. We have established this Privacy Policy and are providing it to you so that you can understand the manner in which we collect and use your information and the efforts we use to protect it.  Please note that this policy is for Concordia Bookstore, it does not apply to other sites that you may link to from out site. Please check the privacy policy on those sites for more information.

Business Information:
Concordia Bookstore is a retail college bookstore in Mequon, Wisconsin in the United States of America.  We serve the students, faculty, administration and staff at this location and other Concordia branch locations.  Our address is below:

                                                            Concordia Bookstore
                                                        12800 N. Lake Shore Drive
                                                             Mequon, WI 53097

Personal Information Collected:
Concordia Bookstore recognized the need for customers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual.  This includes a first and last name, a physical address, an email address, a student ID number, or a phone number.  If you are visiting our site to browse merchandise or find information about our business or our products, you do not need to provide any personal information. If you decide to make a purchase, however, we do collect this information so that we can provide you with the product or service you requested and so that we can contact you with information regarding your order.

Automatic Information Collected:
Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our website.  This information, and information about internet IP address, as well as date and time web pages are visited are stored in various security and traffic logs.  Our service provider reviews these logs, using statistical analysis, in and effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.

Personal Information Use:
Concordia Bookstore uses personal information provided by you so that we can service your order.  Also note that we may need to transfer that information to our agents or employees of our service providers. For example, we may need to provide your address to a wholesaler or a shipping company that will ship a product directly to you. We will only transfer the information to the extent necessary to provide the requested information, service or product to you. We will not sell or trade your information to unrelated third parties.

Third Parties:
We do partner with third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you.  We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf.  It is also against our policy to sell or trade information collected online without customer consent. E may, however, release personal information if we are legally required to do so. If we are legally compelled  to release information to a third party, Concordia Bookstore may or may not notify you of this release. Notification will be at the discretion of Concordia Bookstore and will be based on the nature and conditions surrounding the release of information.

Children:
Concordia Bookstore's website is targeted to college students and as such is not meant to attract children. We do not intend to collect information from anyone we know to be under thirteen years of age. If you are the parent or guardian of a child under thirteen years of age and believe that your child has disclosed personally identifiable information to us, please contact us so that we may remove the child's information.

Supplemental Technologies:
Our website uses cookies, session identifiers, JavaScript(tm), and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling then, especially in the case of JavaScript(tm), may prevent you from viewing some web pages. Note that the cookies we use do not place any personally identifiable information on your computer. Our site does not participate in Ad Networks or use Web Bugs/Web Beacons to track consumer activity.

Confidentiality and Security:
Concordia Bookstore takes reasonable steps to ensure that your information is protected.  On our website, we use industry standard Secure Sockets Layer (SSL) encryption when collecting your personal information. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access t your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.

Notification:
When your order is placed on our website, we will send you an email notification. When your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled.  We will send the email but we cannot guarantee delivery.  You are responsible for providing a valid email address and for updating it when your address changes. Concordia Bookstore, may depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail.  When doing so, we will use the phone number and/or address associated with your account or transaction.

Compliance:
This privacy policy complies with ecommerce industry best practice guidelines and with California's Privacy Protection Act of 2004.  If you have any questions or concerns about this policy please contact us using the information provided below.

Contact:

Concordia Bookstore
12800 N. Lake Shore Drive
Mequon, WI 53097
P 262.243.4349
E: bookstore@cuw.edu